Wednesday 4 July 2012

Desktop Director Error: Desktop Director encountered an internal error. Please contact your IT Admin for assistance

Hi All,

I recently came arcoss the following error when I was installing Desktop Director 2.1

In the Event Viewer I found the following errors:

ISAPI Filter 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\\aspnet_filter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see

Could not load all ISAPI filters for site 'DEFAULT WEB SITE'.  Therefore site startup aborted.

I tried this solution however it made no difference. They suggested to run the following commands:

cscript.exe C:\inetpub\adminscripts\adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 “false”
C:\Windows\Microsoft.NET\Framework64\v2.0.50727> aspnet_regiis.exe –i

The solution was found from this post

I changed the Enable 32-Bit Applications to True on the DesktopDirector Application Pool and the issue was resolved

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