Desktop Director Error: Desktop Director encountered an internal error. Please contact your IT Admin for assistance

Hi All,

I recently came arcoss the following error when I was installing Desktop Director 2.1

In the Event Viewer I found the following errors:

ISAPI Filter 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\\aspnet_filter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349.

Could not load all ISAPI filters for site 'DEFAULT WEB SITE'.  Therefore site startup aborted.

I tried this solution however it made no difference. They suggested to run the following commands:

cscript.exe C:\inetpub\adminscripts\adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 “false”
C:\Windows\Microsoft.NET\Framework64\v2.0.50727> aspnet_regiis.exe –i

The solution was found from this post

I changed the Enable 32-Bit Applications to True on the DesktopDirector Application Pool and the issue was resolved